Refund policy

Arova 30-Day Return & Refund Policy

Arova wants you to be completely satisfied with your purchase.

You may return undamaged products within 30 days of delivery for a refund or replacement. Once the item is received at our warehouse and inspected, the refund or exchange process will begin.

Eligibility & Notes

• Returns must include all original accessories.
• Items must be returned in their original packaging.
• Customers are responsible for return shipping costs.
• For returns not related to product quality, a $5 restocking and shipping fee will apply.
• For returns related to product quality, we will refund the full cost of the product, including shipping, typically within 5–10 business days after inspection.
• Items that do not meet these requirements may be rejected.

How to Initiate a Return or Exchange

1. We only handle return requests for purchases made directly through the official Arova website.
2. To initiate a return or exchange, contact our customer service team at support@puregracedesigns.com

Refund Process

• Once your returned product is received and inspected, we will process your refund to the original payment method.
• Refunds for credit/debit cards typically take 5–10 business days to appear on your statement.
• Refunds for PayPal or other payment methods will be processed according to the provider’s schedule.
• For returns involving instalment payments, your repayment schedule will be adjusted accordingly by the provider.
• Refunds for gift card purchases will be credited back to your Gift Card balance.

Exchanges

• Exchanges follow the same process as returns. Once your returned item is received and inspected, we will ship your replacement item promptly.
• Customers are responsible for shipping costs unless the exchange is due to a product quality issue.

Contact Us

For questions about returns, exchanges, or refunds, please reach out to our customer service team at support@puregracedesigns.com

FAQ

1. Can I get a prepaid shipping label for returns?
   No, we do not provide prepaid shipping labels.
2. How long do I have to return a product?
   All returns must be initiated within 30 days of delivery.
3. What should I include in my return?
   Returns must include all original accessories and the original packaging. Items that do not meet these requirements may be rejected.
4. How long does it take to receive a refund?
   Refunds are typically processed within 5–10 business days after the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.
5. How are refunds handled for instalment payments?
   If you paid with instalments, your repayment schedule will be adjusted accordingly by the provider.
6. What if my product is damaged or defective?
   If the product is damaged or has a quality issue, we will cover the shipping costs and refund the full cost of the product. Please get in touch with support@puregracedesigns.com with photos and order details.